FAQ
FAQ
Product
Each piece is meticulously handcrafted by our skilled artisans using premium-grade leather. We take pride in our attention to detail and traditional craftsmanship, ensuring every item meets our high-quality standards.
Production time varies depending on the complexity of the design and current order volume. Generally, our standard items take 5-7 business days to complete. Custom orders may require additional time.
As we use natural leather, each piece will have unique characteristics in grain, texture, and subtle colour variations. These natural markings are not flaws but rather proof to the authenticity of our materials.
Customization
Yes, we welcome customization requests! You can personalize various aspects of our products, including:
- Size modifications
- Colour variations
- Hardware options
- Additional features (pockets, straps, etc.)
Monogramming
Contact us with your customization request
Our team will review your requirements and provide a quote
Once approved, we’ll send you a detailed design proposal
After confirmation and payment, we begin crafting your piece
We’ll keep you updated throughout the process
If a specific leather type or colour is unavailable, we will:
- Notify you immediately
- Provide similar alternatives
- Share samples or photos of available options
- Discuss how different materials might affect the final product
Materials & Care
We primarily use full-grain and top-grain leather sourced from reputable tanneries. Our leather selection process ensures durability and beautiful aging characteristics.
Occasionally, we may need to make material substitutions due to:
- Seasonal availability
- Supply chain changes
- Discontinued leather lines
- Quality control standards
- Rest assured, we will always:
- Inform you of any necessary changes
- Provide detailed information about alternative materials
- Seek your approval before proceeding
- Ensure the substitute meets our quality standards
To maintain your leather item:
- Keep away from direct sunlight and heat
- Clean with a soft, dry cloth
- Use leather conditioner every 3-6 months
- Store in a cool, dry place
- Avoid exposure to water or harsh chemicals
QUALITY ASSURANCE
Each product undergoes:
- Material inspection before cutting
- Regular checks during production
- Final craftsmanship review
- Hardware and functionality testing
- Detailed final inspection
Your satisfaction is our priority. If you have concerns:
- Contact us within 7 days of receipt
- Provide detailed feedback and photos
- We’ll work with you to resolve any issues
- Repairs or replacements will be handled promptly
