FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
admin@4tney.com
Products
Each piece is meticulously handcrafted by our skilled artisans using premium-grade leather. We take pride in our attention to detail and traditional craftsmanship, ensuring every item meets our high-quality standards.
Production time varies depending on the complexity of the design and current order volume. Generally, our standard items take 5-7 business days to complete. Custom orders may require additional time.
As we use natural leather, each piece will have unique characteristics in grain, texture, and subtle colour variations. These natural markings are not flaws but rather proof to the authenticity of our materials.
Customization
Yes, we welcome customization requests! You can personalize various aspects of our products, including:
Size modifications
Colour variations
Hardware options
Additional features (pockets, straps, etc.)
Monogramming
Contact us with your customization request
Our team will review your requirements and provide a quote
Once approved, we’ll send you a detailed design proposal
After confirmation and payment, we begin crafting your piece
We’ll keep you updated throughout the process
If a specific leather type or colour is unavailable, we will:
Notify you immediately
Provide similar alternatives
Share samples or photos of available options
Discuss how different materials might affect the final product
Materials & Care
We primarily use full-grain and top-grain leather sourced from reputable tanneries. Our leather selection process ensures durability and beautiful aging characteristics.
Occasionally, we may need to make material substitutions due to:
Seasonal availability
Supply chain changes
Discontinued leather lines
Quality control standards
Rest assured, we will always:
Inform you of any necessary changes
Provide detailed information about alternative materials
Seek your approval before proceeding
Ensure the substitute meets our quality standards
To maintain your leather item:
Keep away from direct sunlight and heat
Clean with a soft, dry cloth
Use leather conditioner every 3-6 months
Store in a cool, dry place
Avoid exposure to water or harsh chemicals
Quality Assurance
Each product undergoes:
Material inspection before cutting
Regular checks during production
Final craftsmanship review
Hardware and functionality testing
Detailed final inspection
Your satisfaction is our priority. If you have concerns:
Contact us within 7 days of receipt
Provide detailed feedback and photos
We’ll work with you to resolve any issues
Repairs or replacements will be handled promptly
